2019 International ODR Forum

MA

Maximilian A. Bulinski

Educator, Attorney, and ODR Researcher

Maximilian A. Bulinski is an educator, researcher, and practitioner in law reform and legal technology. He served as the Director of Research for the Online Court Project from 2015-2017. His research on online case resolution has been published by the Journal for
Institutional and Theoretical Economics, the Association of Computing Machinery, the Vanderbilt Law Review, the Michigan Journal of Race and Law and presented at the ACM Conference on Human Factors in Computing Systems, The National Association for Justice Information Systems National Conference, and IJIS National Forum. He also served as a legal consultant to the Australian Law Reform Commission during their inquiry into the purpose and functionality of copyright law, and was an editor and contributing draftsman to the Tunisian Constitution of 2014. He holds degrees from the University of Michigan Law School and Columbia University, where he studied mathematics. He is a firm believer in using data and metrics to inform policy decisions.

30 October

Measuring the Societal Effects of Using Online Dispute Resolution in State and Municipal Courts

03:05 PM 03:30 PM

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

10:40 AM 11:15 AM

Michelle Acosta

Hawai’i State Judiciary

Michelle Acosta is the Special Assistant to the Administrative Director of the Courts and Chief Innovations Officer for the Hawai'i State Judiciary. Michelle works on court modernization related technology projects and access to justice initiatives, to include Online Dispute Resolution and electronic court date reminders. Prior to joining the Hawai'i State Judiciary, Michelle served as the Executive Director for the non-profit legal service organization, Volunteer Legal Services Hawai'i and served as a commissioner with the Hawai'i Access to Justice Commission. Michelle has worked on several statewide projects promoting pro bono service and legal access projects for persons who are unable to afford legal representation. Michelle holds a J.D. from Lewis and Clark Law School.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

Joe Al Khayat

Resolve Disputes Online

Joe Al-Khayat is the Co-Founder of Resolve Disputes Online (RDO). Prior to becoming a technology entrepreneur, Joe practised as a barrister, mediator and solicitor across multiple jurisdictions including the UK, Australia and Singapore. Joe has experienced dispute resolution from the perspective of the independent Bar, within law firms and in-house within Government. Joe began mediating disputes online back in 2009 and the potential of modern technology within dispute resolution became clear. As of October 2019, RDO’s technology is supplied to Governments, Mediators and Arbitrators in Singapore, Thailand, Australia, UK, Canada and the USA.
RDO’s leadership team is as a collection of international lawyers and leading technologists from around the world. RDO’s team is bound by its mission to make justice effortless and accessible. RDO is making great progress having been recognised by the UN’s latest report on Access to Justice, being a prize winner of the Thomson Reuters legal technology award in Singapore and being selected as a finalist by the UK Government as part of its legal tech challenge.

30 October

Measuring Return on Investment with ODR

09:45 AM 10:05 AM

Track B

30 October

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

11:05 AM 11:40 AM

Track B

28 October

Highlights of a Successful ODR Implementation

01:15 PM 01:55 PM

28 October

Highlights of a Successful ODR Implementation

01:15 PM 01:55 PM

29 October

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

01:50 PM 02:25 PM

Track A

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

10:40 AM 11:15 AM

30 October

The New Zealand experience: innovation in handling domain name disputes

10:45 AM 11:05 AM

Track B

29 October

Why ODR Technical Standards Matter

02:10 PM 02:30 PM

Track B

Catherine Clarich

AZ Administrative Office of the Courts

Cathy Clarich is the Manager of the Court Operations Unit at the Administrative Office of the Courts. She has previously held positions in Court Administration with both the Glendale and Scottsdale Municipal Courts. She also served as a Deputy Director with the Maricopa County Clerk of the Court. Cathy has her Master’s degree from Northern Arizona University and is also a Fellow from the Institute of Court Management.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:05 PM 01:50 PM

Track B

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

Mike Dennis

International Law Adviser

Mike Dennis is a private international law adviser.He served as an ODR advisor to the APEC Economic Committee for the development of the Collaborative Framework and Procedural Rules on Online Dispute Resolution including at policy dialogues in Santiago, Chile in March and Puerto Varas in August of 2019.He was the Project Overseer for the first APEC Workshop on Developing a Collaborative Framework for ODR in Osaka, Japan in November 2018 and an expert adviser at the subsequent ODR workshops in Santiago in March and May of 2019. He was the Executive Director of the Department of State Advisory Committee on Private International Law from 2007 until 2018 and headed U.S. delegations in UNCITRAL to develop the UNCITRAL Arbitration Rules and the Technical Notes on Online Dispute Resolution.He was also a speaker at ODR2012 in Prague and ODR2016 at Pace University.

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

04:20 PM 05:20 PM

Track A

29 October

Ethical Technology Risk

03:45 PM 04:20 PM

Track B

Noam Ebner

Creighton University

Noam Ebner is a professor of negotiation and conflict resolution in the Department of Interdisciplinary Studies, at Creighton University’s Graduate School. Before joining the faculty at Creighton, Noam has had over a dozen years of experience teaching at universities around the world – in Israel, Turkey, Costa Rica and elsewhere.

Originally from New York, Noam lived in Israel for many years, practicing as an attorney, negotiator, and mediator. He has trained mediators for the Israeli court system and played key roles in community mediation programs. He currently resides outside of Jacksonville, Florida.

An early innovator in the realm of online teaching of negotiation and dispute resolution, Noam has taught dozens of courses online, spearheaded curriculum development for an online masters degree program, and designed and taught a Massive Open Online Course (MOOC) on negotiation.

Noam has been involved in Online Dispute Resolution (ODR) for the past fifteen years in practice, teaching and research. He is a fellow of the National Center for Technology and Dispute Resolution and a regular speaker and keynote on issues related to technology’s role in conflict and its resolution. His work on ODR has been published in Negotiation Journal, Conflict Resolution Quarterly and the International Journal on ODR. He authored three chapters of the award-winning book ODR: Theory and Practice (Eleven Publishing, 2012), as well as four chapters on negotiation and technology for The Negotiator’s Desk Reference (DRI Press, 2017). He has also written and presented on the broader effects of technology on society and individuals, how these affect traditional, face-to-face, negotiation and mediation processes, and how the fields of negotiation and dispute resolution are likely to evolve in the future. He is currently exploring the role of lawyers in online courts. All of Noam’s writing is available at http://ssrn.com/author=425153, and he can be contacted at noamebner@creighton.edu.

30 October

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

09:10 AM 09:45 AM

Track B

29 October

Conflict Resolution and AI

04:40 PM 05:00 PM

Track B

30 October

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

09:00 AM 09:30 AM

Track A

Paul Embley

National Center for State Courts

Paul Embley is the CIO and Technology Division Director at the National Center for State Courts. He began his career in Silicon Valley working for the “who’s who” of high tech (along with several of the “who’s no longer”). After 25 years in the for-profit sector, Paul shifted to the public sector work on integrated justice. He has gleaned broad product lifecycle expertise from diverse and challenging projects in US states and territories, Australia, many EU nations, and several emerging democracies including Haiti and Nigeria. He has lead justice-related IT assessments and technology initiatives ranging from child welfare and terrorist watchlist to online dispute resolution. He continues to follow potential disrupters such as blockchain and machine learning/data science looking for ways those disrupters might be used advantageously in courts and with justice partners. He is currently involved in international, national, and localized technology initiatives for criminal and civil justice with a special emphasis on ODR.

28 October

Welcome and Introductions

01:00 PM 01:15 PM

29 October

Decision Factors When Implementing ODR

03:10 PM 03:45 PM

Track B

Jamie Gillespie

Tyler Technologies

Jamie Gillespie is the general manager for Tyler Technologies’ ODR platform, Modria. She has been working in the court software industry for nearly 20 years and is a certified mediator. She received a BBA in Computer Information Systems from Texas State University.

30 October

Defining Online Dispute Resolution in the Modern Justice System

08:30 AM 09:00 AM

Track A

29 October

Decision Factors When Implementing ODR

03:10 PM 03:45 PM

Track B

30 October

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

11:05 AM 11:40 AM

Track B

Elayne Greenberg

St. John’s School of Law

Elayne E. Greenberg is Assistant Dean for Dispute Resolution Programs, Professor of Legal Practice and Director, Hugh L. Carey Center for Dispute Resolution. She has developed programs, lectured and trained internationally about dispute resolution. Professor Greenberg's interdisciplinary scholarship focuses on the integrity of dispute resolution processes and their justice outcomes.

30 October

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

09:10 AM 09:45 AM

Track B

29 October

Why ODR Technical Standards Matter

02:10 PM 02:30 PM

Track B

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

04:20 PM 05:20 PM

Track A

Justice Himonas

Utah Supreme Court

Deno Himonas was appointed to the Utah Supreme Court in 2015. For the decade prior, he served as a trial court judge in a court of general jurisdiction. Justice Himonas is deeply involved in the access-to-justice movement and often can be found speaking about access-to-justice issues around the country. He currently chairs two task forces that are focused on access to justice, one on licensed paralegal practitioners and the other on online dispute resolution, and co-chairs a third, which is reimagining the regulation of the practice of law.

29 October

It's Broken; Fix It: Creating an A2J Ecosystem

08:55 AM 09:35 AM

30 October

Online Collaboration Algorithms for Small Claims

09:30 AM 10:00 AM

Track A

30 October

Access to Justice in B2B blockchain-based ODR: Reinforcement of the Parties’ Rights in the Era of Automation?

10:20 AM 11:40 AM

Track A

Amber Ivey

The Pew Charitable Trusts

Amber Ivey is a manager on the civil legal system modernization team at The Pew Charitable Trusts. In her role, she helps make the nation’s civil legal system more accessible and affordable to the public by working with courts and stakeholders to modernize systems with the most promising technologies and tools. In her previous role, she worked on a team that explored the many ways that states use data, focusing specifically on how data analyses are being used to help make policy and budget decisions to improve programs and services to citizens. Prior to Pew, Amber worked for Maryland StateStat—a performance-measurement and management office created by former Governor Martin O’Malley (D). She also analyzed agency data to improve state government performance at the Governor’s Office of Performance Improvement under Governor Larry Hogan (R).
Before joining the State of Maryland, Amber was a logistics manager for a Fortune 50 company where she used data to drive efficiency, productivity, and profits. She switched from private to the public sector to use her skills in service of government efficiency. She is currently studying for the bar exam and is excited to serve at the intersection of data, technology, public policy, and law.

29 October

ODR Guardrails

09:35 AM 10:20 AM

29 October

Welcome

08:30 AM 08:55 AM

Heather Kulp

Judicial Branch, State of New Hampshire

Heather Scheiwe Kulp is the Alternative Dispute Resolution Coordinator for the New Hampshire Judicial Branch and serves on the State's Access to Justice Commission and the American Bar Association’s Dispute Resolution Magazine Editorial Board. She earned her law degree from Northwestern and began her legal career as a Skadden Fellow at Resolution Systems Institute in Chicago, where her major projects included assessing Illinois' family dispute resolution programs, designing foreclosure mediation programs, and drafting small claims mediation models. From 2012-2017, Kulp was a law lecturer and clinical instructor at Harvard Law School in the Negotiation and Mediation Clinical Program. There, her projects included co-designing a Lawyer as Facilitator course, assessing the Felony Settlement Conference process in the New Hampshire Superior Court, and drafting the community college job negotiation resources for the U.S. Department of Education.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

NL

Nicole LaConte

AZ Administrative Office of the Courts

Nicole LaConte is a Court Programs Specialist with the Administrative Office of Courts at the Arizona Supreme Court. She grew up in Arizona and obtained bachelor’s degrees in Psychology and Spanish before relocating to Guadalajara, Mexico where she obtained a Master’s degree in Interpretation and Translation English/Spanish. She returned to Phoenix in 2004 and worked as a Court Interpreter Supervisor with Maricopa County Superior Court until 2014. Nicole obtained her MBA from the University of Arizona and has been working since 2016 as a member of the eCourts Services Unit where she works on projects such as eFiling, eAccess and Online Dispute Resolution.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:05 PM 01:50 PM

Track B

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

30 October

AI Driven Online Dispute Resolution

10:20 AM 11:40 AM

Track A

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

29 October

Colombia and ODR systems, preventing disputes, promoting justice and enforcing the rule of law

02:50 PM 03:10 PM

Track B

Andrea Maia

Future Law and Special Advisor at Brazilian Association of LawTechs and LegalTechs

Experience of twenty years in the Legal area – with emphasis on Corporate Law – in a variety of industries such as Aviation and Banking.
Currently works in mediation, negotiation and other forms of Amicable Dispute Resolution in operations predominantly in Business Dialogues and development of alternative forms of conflict resolution, focusing on projects in the Commercial and Corporate dispute resolution processes.
Contributor at Kluwer Mediation Blog.

29 October

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

01:50 PM 02:25 PM

Track A

29 October

On-Line Dispute Resolution in Traffic Courts and the Impact on Highway Safety

01:50 PM 02:10 PM

Track B

30 October

Operationalizing Ethical Principles in ODR: Moving to Action

03:30 PM 04:15 PM

Stacey Marz

Alaska Court System

Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She oversees the Family Law Self-Help Center that provides remote facilitated statewide self-help services.She creates content and maintains the court’s self-help websites and plain language forms.Stacey works on access to justice initiatives, including triage, simplification projects and language access.Her work involves many different technology applications including the Legal Navigator portal, ODR, GIS mapping, social network analysis, creation of on-line courses for guardians and interpreters, text reminders for court dates, and apps to track expenses by family guardians and answer debt collection complaints.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

TM

Tracy McElroy

Superior Court of Pinal County, AZ

Tracy McElroy is the Director of Pinal County Family Services of the Conciliation Court.She has been working for Conciliations Services since 2007 in various capacities and has been the Director since 2015.She has a Master’s degree in Psychology and is currently working on a Ph.D. in Psychology with an emphasis in Integrating Technology and Education.Ms. McElroy also serves on the Board of Directors of the Arizona Chapter of the Association of Family and Conciliation Courts and is the current Vice President.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:05 PM 01:50 PM

Track B

29 October

Welcome

08:30 AM 08:55 AM

30 October

The Future of Mediation

08:30 AM 09:10 AM

Track B

29 October

Is Judicial Bias Inevitable? Empirical insights from online courts

11:15 AM 12:00 PM

30 October

Can the Schelling Point Provide Fairness in Decentralized, Blockchain-Based ODR?

10:20 AM 11:40 AM

Track A

Qudsiya Naqui

The Pew Charitable Trusts (+ invited panelists)

Qudsiya Naqui joined the Pew Charitable Trusts in March 2019 as an Officer in Pew’s newly-created Civil Legal System Modernization Project, where she supports the design and execution of research and technical assistance initiatives aimed at improving the experiences of unrepresented litigants in the civil legal system through leveraging new technologies and other innovations. Prior to joining Pew, Qudsiya served as a Senior Program Manager at Equal Justice Works, where she designed and implemented programs that launched the careers of lawyers and law students committed to public service. Qudsiya began her career as an immigration attorney and delivered training and technical assistance to non-governmental organizations that provide legal services to unaccompanied immigrant children in federal custody as a Program Associate at the Vera Institute of Justice in New York City. Qudsiya earned her B.A. in Political Science and Human Rights from Barnard College and a J.D. from Temple University Beasley School of Law.

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

29 October

Targeting Poverty in the Courts: Improving the Measurement of Ability to Pay

03:40 PM 04:20 PM

Track A

Mireze Philippe

ArbitralWomen Co-Founder

ICC International Court of Arbitration

Mirèze Philippe is a French lawyer of French and Lebanese origin. She holds a post-graduate degree in Business law (DEA Droit des Affaires, Paris I) and a master in Business Administration.
After having administered several hundreds of procedures including scrutinizing awards within one of the arbitration teams of the ICC Court’s Secretariat, Mirèze was nominated Special Counsel. Alongside IT engineers she helped develop the NetCase platform in 2000, to conduct arbitration procedures in a secure online environment. She has since then specialized in online dispute resolution. She was in charge of several projects including arbitration training programmes. She is currently mainly in charge of coordinating internal practices, overseeing a legal training programme and is in charge of the internship programme.
She taught arbitration and teaches online dispute resolution.
Mirèze speaks and writes on arbitration and online dispute resolution (ODR). She also speaks and writes on unconscious bias and diversity (articles available on www.arbitralwomen.org).
She is co-founder of ArbitralWomen and Board member (www.arbitralwomen.org), member of the Steering Committee of the Equal Representation in Arbitration Pledge (www.arbitrationpledge.com), member of the Board of Advisors of Arbitrator Intelligence (http://www.arbitratorintelligence.org), member of the Advisory Board of Association Arbitri (http://associationarbitri.com), member of the Council of the ABA Section of Dispute Resolution, member of the Editorial Board of International Journal of Online Dispute Resolution, Fellow of the National Centre for Technology and Dispute Resolution (“NCTDR”) (http://odr.info/).
Mirèze has received the CPR 2018 Diversity Award for outstanding contributions to diversity in ADR.

30 October

What does it take to bring justice online?

10:25 AM 10:45 AM

Track B

Mirèze Philippe_What does it take to bring Justice Online_Williamsburg 30 Oct 2019.pdf Download Link

29 October

Is Judicial Bias Inevitable? Empirical insights from online courts

11:15 AM 12:00 PM

Daniel Rainey

Holistic Solutions, Inc., ICODBR, IBO

Daniel is a principal in Holistic Solutions, Inc. (HSI ), and an adjunct faculty member in graduate dispute resolution programs and law schools in the U.S.
He is currently a Fellow of the National Center for Technology and Dispute Resolution, a member of the Board of Directors for the InternetBar.Org, a member of the Board of Directors and Treasurer for the Northern Virginia Mediation Service, and a founding member and founding Board Member of the International Council for Online Dispute Resolution (ICODR).
He is a member of the editorial board for Conflict Resolution Quarterly, and he is one of the Editors-in-Chief of the International Journal of Online Dispute Resolution. He has written more than 40 book chapters and articles about ODR and ADR.
He is a member of the Supreme Court of Virginia’s Access to Justice Commission, Self-Represented Litigants Committee, and he has been the co-chair of the International Mediation Institute Task Force on E-Mediator Competencies. As a member of the Ethics Committee of the Association for Conflict Resolution, he led a review of the ACR/ABA/AAA Model Rules for Mediators, and he participated as a member of the National Center for State Courts ODR Standards Working Group. He is currently a member of the ABA ODR Task Force.

29 October

The Invisibles: Access to Justice and Digital Identity for Refugees

04:20 PM 04:40 PM

Track B

Angie Raymond

Indiana University

Anjanette (Angie) Raymond is the Director of the Program onData Management and Information Governance at the Ostrom Workshop, is an Associate Professor in the Department of Business Law and Ethics, at the Kelley School of Business, Indiana University, and an Adjunct Associate Professor of Law at Maurer Law School (Indiana). She is currently a Visiting Fellow in International Commercial Law at the Centre for Commercial Law Studies, Queen Mary, University of London as well as a Professor in the International Business Law Program at the University of Navarra, Spain. Angie has written widely in international commercial law, international commercial arbitration, online dispute resolution and international secured transactions in such publications as the Harvard Negotiation Law Review, Cardozo Journal of Conflict Resolution, Journal of Dispute Resolution, Wisconsin Law Review, Northwestern Journal of Technology and Intellectual Property, and the American Review of International Arbitration. Angie is a PhD students (ABD) at the University of London with a working title: Managing Bias, Partiality, and Dependence in Online Justice Environments.Angie is currently one of the US National Consultant delegates to UNCITRAL reporting on the Electronic Commerce related issues and has previously attended the United Nations Commission on International Trade Law Online Dispute Resolution Working Group, Non-Governmental Organization (Institute of International Commercial Law (IICL))) and was the former research assistant to the US delegate to UNCITRAL and the Reporter for the revision of the sales and leases articles of the Uniform Commercial Code.

29 October

Ethical Technology Risk

03:45 PM 04:20 PM

Track B

30 October

ODR as a Public Service: The Access to Justice Driven Canadian Experience

02:30 PM 03:05 PM

Marco Antonio Rodrigues

Rio de Janeiro University and Rio de Janeiro General Attorney's Office

Tenured Professor of Civil Procedure (Rio de Janeiro University) in undergraduate, Master and PhD courses. Guest Professor, Rio de Janeiro Court of Appeals Course for Judges. PhD (Rio de Janeiro State University). LL.M. (Rio de Janeiro University). Postdoctoral Fellowship (Coimbra/Portugal). Member of International Association of Procedural Law, of Brazilian Institute of Civil Procedure (IBDP), of Ibero-American Civil Procedure Institute of Civil Procedure (IIDP) and of Portuguese Institute of Procedural Law.
Also work as a State Attorney at the Rio de Janeiro State Attorney´s Office, where is the Presidente of the Studies Forum of Law and Technology. Partner of F Torres Lawyers (Kennedy´s Brazil). Author of many books and papers in civil procedure and dispute resolution.

29 October

Access to justice and the role of ODR inside and outside Brazilian Courts

03:40 PM 04:20 PM

Track A

29 October

e-Court Initiatives in the UK and Lithuania – Lessons to be Learnt

05:00 PM 05:20 PM

Track B

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

29 October

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

01:05 PM 01:50 PM

Track A

Alex Sanchez

Franklin County (Ohio) Municipal Court

Alex is a graduate of the Ohio State University Moritz College of Law and received his undergraduate degree from Loyola Marymount University. Prior to joining the municipal court, Alex worked with the State of Ohio, The Ohio State University, and nonprofit organizations across the country. In his spare time, Alex serves as an officer for a nonprofit private foundation that awards more than a quarter-million dollars annually through a student STEM competition. In addition to overseeing the Small Claims Division and Dispute Resolution Department for the Franklin County Municipal Court, Alex mediates all civil case types.

28 October

Court ODR Across Civil Case Types: Franklin County Municipal Court Benchmarks and Metrics

01:55 PM 02:15 PM

Amy J. Schmitz

University of Missouri School of Law

Professor Amy J. Schmitz joined the University of Missouri School of Law as the Elwood L. Thomas Missouri Endowed Professor of Law in 2016. Previously she was a Professor at the University of Colorado School of Law for over 16 years. Prior to teaching, Professor Schmitz practiced law with large law firms in Seattle and Minneapolis, and served as a law clerk for the U. S. Court of Appeals for the 8^th Circuit.
Professor Schmitz teaches courses in Contracts, Lawyering, Online Dispute Resolution, Major Research Projects, Secured Transactions, Arbitration, International Arbitration, and Consumer Law. Recent speaking engagements include events at the American Bar Association, ODR Forums in New Zealand, Paris and the U.S., Universities in Munich and Augsburg, Germany, Cyberjustice Lab in Montreal, Consumer Financial Protection Bureau in Washington, D.C.; University of Leicester in England; University of Ghent in Belgium; Stanford Law School; International Chamber of Commerce; and many other universities and conferences throughout the world. She serves on the Association of American Law Schools Executive Committee on Commercial and Consumer Law, is a Fellow of the National Center for Technology and Dispute Resolution, is Co-Chair of the ABA Technology and Dispute Resolution Committee and ODR Task Force, and was an External Scientific Fellow of the Max Planck Institute Luxembourg. She also has taught in France, South Africa, and Oxford, England, and has been an expert and liaison for the United Nations working group seeking to create a global online dispute resolution mechanism (UNCITRAL WG III). Professor Schmitz has published over 50 articles in law journals and books, and a book, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, with Colin Rule.

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

Ayelet Sela

Bar Ilan University Faculty of Law

Ayelet Sela is a lecturer (assistant professor) at the faculty of law, and a member of the BIU LawData Lab and the BIU Data-Science Institute. Dr. Sela’s scholarship and teaching revolve around law and technology, dispute system design, courts, and empirical legal studies. Her recent work focuses on choice architecture, procedural design and access to justice in courts, online courts and online legal services. She also works on the application of machine learning methods to legal data for analytical purposes and in order to develop decision-support tools and governance mechanisms. Dr. Sela is the recipient of multiple research grants and academic awards, and her work has been published in leading journals. She holds a JSD and JSM from Stanford Law School, where she was also a fellow in the Gould Negotiation and Dispute Resolution Center and the Codex Center for Legal Informatics. She earned an LL.B and “Amirim” Honors Program diploma from the Hebrew University in Jerusalem, and clerked for the Honorable Justice Eliezer Rivlin in the Israeli Supreme Court.

29 October

From user-friendliness to decision-support: evaluating the effect of digital choice architecture on access to justice in online courts

02:45 PM 03:40 PM

Track A

Jennifer Shack

Resolution Systems Institute

Jennifer Shack has been Director of Research at Resolution Systems Institute since 2000. In this role, she conducts complex evaluations of court-based mediation programs and researches the effectiveness of mediation in court settings.As part of RSI’s efforts to help courts to monitor the functioning of their mediation programs, she has designed data collection systems that are in use around Illinois, as well as in other states. This includes the cloud-based case management and monitoring system used by the Attorney General-funded foreclosure mediation programs and an evaluation system for Minnesota’s Bureau of Mediation Services.
Program evaluation is Ms. Shack’s passion. During her time at RSI, she has evaluated and compared the performance of eight foreclosure mediation programs in Illinois, conducted comprehensive evaluations of Child Protection Mediation programs and studied numerous others, both federal and state. More broadly, Ms. Shack has led a committee to develop model evaluation forms for civil case mediation programs and sits on the American Bar Association Section of Dispute Resolution Research Advisory Task Force.

29 October

Assessing the essentials of participant experience in court ODR systems

02:45 PM 03:40 PM

Track A

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

04:20 PM 05:20 PM

Track A

28 October

Resolving Disputes Online

02:15 PM 02:50 PM

Sharon Sturges

Colorado Judicial Branch

Sharon Sturges, J.D., M.P.A.,is the Director, Colorado Office of Dispute Resolution, Court Services Division, State Court Administrator’s Office.Prior to joining the State Court Administrator’s Office in 2015, Sharon engaged in private practice for over fifteen years litigating and mediating domestic relations matters.She has split her career between the law and non-profit management. While living in Alaska early in her career, Sharon served as the executive director for a community mediation center in Anchorage, where she focused on restorative justice practices and community mediation.In 2014, Ms. Sturges completed her master’s degree in public administration from the University of Colorado, Denver.Ms. Sturges is interested in increasing access to justice for self-represented litigants through better use of technology.For more information contact her at sharon.sturges@judicial.state.co.us 720-625-5955.

28 October

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

05:05 PM 05:40 PM

30 October

Online Courts and the Future of Justice

12:40 PM 01:10 PM

Dr. Ernest Thiessen

Smartsettle

Ernest Thiessen is an Environmental Engineering Systems Analyst with a PhD from Cornell University. Ernest is Founder, President & CEO of iCan Systems Inc. located in Vancouver, British Columbia and the inventor of the Smartsettle collaborative eNegotiation System

30 October

Online Collaboration Algorithms for Small Claims

09:30 AM 10:00 AM

Track A

30 October

Design approaches for optimal ODR solutions

08:30 AM 09:10 AM

Track B

Susanne van de Meer

Colorado Judicial Branch

Susanne van der Meer works within Colorado Judicial as a self-represented litigant coordinator in the small rural community of Trinidad, near the border with New Mexico. Her passion is to support greater Access to Justice through visual communication.
Prior to moving to Denver, Colorado in 2005, she worked for twelve years as an attorney and legal counsel in the Netherlands. She developed a broad expertise in visual communication through her independent work as a trainer in visual explaining and visual decision-making skills for lawyers, legal information designer, author, and creative thinking consultant. She teaches visual thinking skills as part of a Design Thinking program at the University of Denver, Colorado.

28 October

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

05:05 PM 05:40 PM

EV

Emma van Gelder

Erasmus University Rotterdam (NL) and the University of Oxford (UK)

Emma van Gelder is a PhD student at the Erasmus University in Rotterdam and a visiting PhD student at the University of Oxford, her topic is ‘online dispute resolution for consumers in the European Union against the background of access to justice’.

29 October

The European Union approach to Consumer ODR: case-studies from the Netherlands and the United Kingdom

02:45 PM 03:40 PM

Track A

30 October

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

09:00 AM 09:30 AM

Track A

Nicolas Vermeys

Cyberjustice Laboratory, Université de Montréal

Nicolas Vermeys is a professor at the Université de Montréal’s Faculté de droit, a researcher at the Centre de recherche en droit public (CRDP), the associate director of the Cyberjustice Laboratory, and a visiting professor at the College of William & Mary’s Law School. Mr. Vermeys is a member of the Quebec Bar, as well as certified information system security professional (CISSP). He is the author of numerous publications relating to the impact of technology on the law, most notably as it pertains to cyberjustice, information security and artificial intelligence.

30 October

ODR as a Public Service: The Access to Justice Driven Canadian Experience

02:30 PM 03:05 PM

30 October

Smart legal contracts, a shift in conflict prevention and resolution

10:20 AM 11:40 AM

Track A

29 October

ODR Guardrails

09:35 AM 10:20 AM

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

Nancy Welsh

Texas A&M University School of Law

Nancy A. Welsh is Professor of Law and Director of the Dispute Resolution Program at Texas A&M University School of Law.Before joining Texas A&M Law in September 2017, she was Professor of Law and William Trickett Faculty Scholar at Penn State University, Dickinson School of Law.In 2016-2017, she was Chair of the American Bar Association Section of Dispute Resolution.

Professor Welsh is a leading scholar and teacher of dispute resolution and procedural law. She examines negotiation, mediation, arbitration, judicial settlement, and dispute resolution in U.S. and international contexts, focusing on self-determination, procedural justice, due process, and institutionalization dynamics.Professor Welsh presents nationally and internationally and has written more than 60 articles and chapters that have appeared in law reviews, professional publications and books.Her article, The Thinning Vision of Self-Determination in Court-Annexed Mediation: The Inevitable Price of Institutionalization?, has been recognized as one of the three most-cited articles from the first ten years of the existence of the Harvard Negotiation Law Review.In 2018, the Texas Bar Foundation selected her article, Do You Believe in Magic?: Self-Determination and Procedural Justice Meet Inequality in Court-Connected Mediation, for its Outstanding Law Journal Article Award.Professor Welsh is co-author of the fourth, fifth and sixth editions of Dispute Resolution and Lawyers. In 2006, she conducted research in the Netherlands as a Fulbright Scholar and taught at Tilburg University.In 2016, she was named a Visiting Scholar of the Program on Negotiation at Harvard Law School and a Visiting Fellow of the Institute for Advanced Study at Indiana University-Bloomington.She was the Boden Visiting Professor at Marquette University Law School in Spring 2019.
Before joining the legal academy, Professor Welsh was the executive director of Mediation Center in Minnesota and practiced law with Leonard, Street and Deinard.In 1997, she was named a Leading Minnesota Attorney.In 2011, she received the Pennsylvania Council of Mediators’ Most Valuable Peacemaker Award.She has advised state legislatures, federal and state agencies, and courts regarding the institutionalization of dispute resolution, conducted empirical research, convened roundtables and symposia on various dispute resolution topics, and served as a mediator, facilitator and arbitrator.She has taught Civil Procedure, Federal Courts, Negotiation, Mediation, ADR Survey, and Dispute Resolution Seminar.She received the Teaching Excellence Award from Penn State’s Dickinson School of Law in 2010.She earned her B.A. magna cum laude from Allegheny College and her J.D. from Harvard Law School.

29 October

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

01:05 PM 01:50 PM

Track A

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

04:20 PM 05:20 PM

Track A

Leah Wing

National Center for Technology and Dispute Resolution, UMass Amherst

Leah Wing, Ed.D., Co-director, National Center for Technology and Dispute Resolution; Senior Lecturer II, Legal Studies Program, Dept. of Political Science, U. of Massachusetts Amherst (USA). Founding board member of the International Council for Online Dispute Resolution, Leah has taught dispute resolution since 1993 and served as a researcher on early experiments in ODR. She heads the Ethical Principles for Online Dispute Resolution initiative of NCTDR and the ODR Standards Committee of ICODR. Leah’s present research is on ethical principles for ODR, crowdsourcing and spatial justice, technological responses to disaster and has served as a researcher on three National Science Foundation funded ODR projects. Leah serves on the ABA ODR Standards Development Committee and the ABA Committee on Technology and Dispute Resolution. Leah serves on the editorial boards of the International Journal of Online Dispute Resolution and Conflict Resolution Quarterly, held two terms on the Association of Conflict Resolution Board of Directors, and serves on the advisory board for ODREurope. Leah’s recent publications include: Wing, L. “Artificial Intelligence and Online Dispute Resolution Systems Design: Lack of/Access to Justice Magnified.” International Journal of Online Dispute Resolution, Vol. 4, No. 2, 2017, 16-20; Wing, L. “Ethical Principles for Online Dispute Resolution: A GPS Device for the Field.” International Journal of Online Dispute Resolution, Vol. 3, No. 1, 2016, 12-29; and Wing, L. “Social Impact and Technology: Issues of Access, Inequality and Disputing in the Collaborative Economy.” International Journal of Online Dispute Resolution, Vol. 1, No. 2, 2014, 150-160.

2019 International ODR Forum

Schedule

Registration

Welcome and Introductions

Highlights of a Successful ODR Implementation

Court ODR Across Civil Case Types: Franklin County Municipal Court Benchmarks and Metrics

Resolving Disputes Online

Break

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

Outcome Evaluations in ODR Courts

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

End of day

Registration

Welcome

It's Broken; Fix It: Creating an A2J Ecosystem

ODR Guardrails

Exhibit Show

Break

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

Is Judicial Bias Inevitable? Empirical insights from online courts

Lunch

Track A

Track B

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

ODR in Family Law Cases: An Arizona Perspective

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

On-Line Dispute Resolution in Traffic Courts and the Impact on Highway Safety

Why ODR Technical Standards Matter

Break

Break

Assessing the essentials of participant experience in court ODR systems

From user-friendliness to decision-support: evaluating the effect of digital choice architecture on access to justice in online courts

The European Union approach to Consumer ODR: case-studies from the Netherlands and the United Kingdom

Colombia and ODR systems, preventing disputes, promoting justice and enforcing the rule of law

Decision Factors When Implementing ODR

Targeting Poverty in the Courts: Improving the Measurement of Ability to Pay

Access to justice and the role of ODR inside and outside Brazilian Courts

Ethical Technology Risk

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

The Invisibles: Access to Justice and Digital Identity for Refugees

Conflict Resolution and AI

e-Court Initiatives in the UK and Lithuania – Lessons to be Learnt

End of day

Evening Social at NCSS

Track A

Track B

Defining Online Dispute Resolution in the Modern Justice System

The Future of Mediation

Design approaches for optimal ODR solutions

Exhibit Show

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

Online Collaboration Algorithms for Small Claims

Measuring Return on Investment with ODR

Break

Break

Access to Justice in B2B blockchain-based ODR: Reinforcement of the Parties’ Rights in the Era of Automation?

Smart legal contracts, a shift in conflict prevention and resolution

AI Driven Online Dispute Resolution

Can the Schelling Point Provide Fairness in Decentralized, Blockchain-Based ODR?

What does it take to bring justice online?

The New Zealand experience: innovation in handling domain name disputes

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

Lunch

Online Courts and the Future of Justice

Ethics and Efficiency in ODR Design

Break

ODR as a Public Service: The Access to Justice Driven Canadian Experience

Measuring the Societal Effects of Using Online Dispute Resolution in State and Municipal Courts

Operationalizing Ethical Principles in ODR: Moving to Action

Closing

Head to CW

Sponsors

Speakers

Maximilian A. Bulinski

30 October

Measuring the Societal Effects of Using Online Dispute Resolution in State and Municipal Courts

Maria Acevedo

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory