2019 International ODR Forum

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

10:35 AM 11:10 AM

Michelle Acosta

Special Asst. to the Administrative Director of the Courts

Hawai’i State Judiciary

Michelle Acosta is the Special Assistant to the Administrative Director of the Courts and Chief Innovations Officer for the Hawai'i State Judiciary. Michelle works on court modernization related technology projects and access to justice initiatives, to include Online Dispute Resolution and electronic court date reminders. Prior to joining the Hawai'i State Judiciary, Michelle served as the Executive Director for the non-profit legal service organization, Volunteer Legal Services Hawai'i and served as a commissioner with the Hawai'i Access to Justice Commission. Michelle has worked on several statewide projects promoting pro bono service and legal access projects for persons who are unable to afford legal representation. Michelle holds a J.D. from Lewis and Clark Law School.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

From Idea to Implementation - Final Slides.pdf Download Link

Joe Al Khayat

Co-Founder

Resolve Disputes Online (RDO)

Joe Al-Khayat is the Co-Founder of Resolve Disputes Online (RDO). Prior to becoming a technology entrepreneur, Joe practised as a barrister, mediator and solicitor across multiple jurisdictions including the UK, Australia and Singapore. Joe has experienced dispute resolution from the perspective of the independent Bar, within law firms and in-house within Government. Joe began mediating disputes online back in 2009 and the potential of modern technology within dispute resolution became clear. As of October 2019, RDO’s technology is supplied to Governments, Mediators and Arbitrators in Singapore, Thailand, Australia, UK, Canada and the USA.
RDO’s leadership team is as a collection of international lawyers and leading technologists from around the world. RDO’s team is bound by its mission to make justice effortless and accessible. RDO is making great progress having been recognised by the UN’s latest report on Access to Justice, being a prize winner of the Thomson Reuters legal technology award in Singapore and being selected as a finalist by the UK Government as part of its legal tech challenge.

30 October

Measuring Return on Investment with ODR

10:20 AM 10:40 AM Virignia Room ABC

Track A

30 October

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

11:05 AM 11:40 AM Virignia Room D

Track B

Heidi Anderson

Chief Information Officer

Utah State Courts

Heidi has a broad experience in Technology leadership across fortune 100 organizations (American Express and GE). She has led several global technology teams in IT development, innovation and optimization. Her most recent roles at American Express were Head of Global Implementations (2015-2016), Business Unit CIO / CTO (2012-2015), and Director of IT (2008-2012). Although her roles increased in scope/responsibility, the theme throughout her American Express and GE career was leveraging technology and people to operate in the most efficient mode possible on a global scale.
Heidi also has a strong background in quality processes including LEAN and Six Sigma where she has been able to produce a career cost savings of 27 million. She created and implemented program of world class service delivery that focused on customer service and continuous improvement for the technology, processes, team and customers. This allowed for growth in capacity of work without increasing expense. She has experience in Enterprise IT Management, Change Management, Governance, Software Development Life Cycle (SDLC), IT Systems, ERP Implementations, Technology Transformations and Business Strategy.

28 October

Highlights of a Successful ODR Implementation

01:15 PM 01:55 PM

SuccessfuODRImplementation_Utah.pdf Download Link

Brody Arishita

Application Services Leader

Utah State Courts

Application Service Leader for the Utah Administrative Office of the Courts with 20+ years of experience and expertise leading, managing, designing and developing enterprise applications. I transitioned the courts development teams from a waterfall to Agile Scrum methodology in a year. I have a Bachelor's Degree from Westminster College with a double major in Business and Computer Science. These are two opposite and often contradicting worlds, but my skills and knowledge in both worlds can create magic and harmony. I have an extensive breadth of knowledge with the Courts and have a proven record of how I.T. can make an immediate impact.

28 October

Highlights of a Successful ODR Implementation

01:15 PM 01:55 PM

SuccessfuODRImplementation_Utah.pdf Download Link

29 October

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

04:05 PM 04:40 PM Virignia Room D

Track B

MB

Maximilian Bulinski

ODR Researcher

Maximilian A. Bulinski is an educator, researcher, and practitioner in law reform and legal technology. He served as the Director of Research for the Online Court Project from 2015-2017. His research on online case resolution has been published by the Journal for
Institutional and Theoretical Economics, the Association of Computing Machinery, the Vanderbilt Law Review, the Michigan Journal of Race and Law and presented at the ACM Conference on Human Factors in Computing Systems, The National Association for Justice Information Systems National Conference, and IJIS National Forum. He also served as a legal consultant to the Australian Law Reform Commission during their inquiry into the purpose and functionality of copyright law, and was an editor and contributing draftsman to the Tunisian Constitution of 2014. He holds degrees from the University of Michigan Law School and Columbia University, where he studied mathematics. He is a firm believer in using data and metrics to inform policy decisions.

30 October

Measuring the Societal Effects of Using Online Dispute Resolution in State and Municipal Courts

03:05 PM 03:30 PM

Measuring the Societal Effects of Online Dispute Resolution.pdf Download Link

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

Valentin Callipel

Cyberjustice Laboratory

Called to the Bar in both Québec and Paris, and Head of Mission for the Cyberjustice Laboratory at the Université de Montréal, Me Callipel is responsible for public- and private-sector justice modernization projects (such as the online mediation platform for Québec’s consumer protection office; the online court for Ontario’s Condominium Authority Tribunal; the online consumer dispute resolution platform for Médicys, France, etc.), and he works with leading justice system actors on plans for organizational change (the Montréal municipal court, Administrative Tribunal of Quebec and the French Ministry of Justice). He is also the Coordinator of the Working Group on Alternative Dispute Resolution for the World Bank’s Global Forum on Law, Justice and Development, and teaches new technology law at the École Polytechnique de Montréal and HEC Montréal.

Contribution : Me Callipel furnishes the experience in designing, developing and developing computer tools for justice he has acquired in France and Canada, and in the context of the work he has done for the World Bank.

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

10:35 AM 11:10 AM

Brent Carey

Commissioner

Domain Name Commission, New Zealand

Brent Carey LLB BA, Cert Dispute Resolution (Industry), has been New Zealand’s Domain Commissioner since January 2018. Before his appointment, he was the Commission’s Chief Operations and Policy Officer after returning from Australia to New Zealand where he was a Senior Manager for the Victorian Telecommunication Ombudsman's office.

Brent has over 19 years’ experience in regulatory, compliance, public relations and legal enforcement roles and has worked in Australia and Asia. Brent has a Bachelor of Laws and a Bachelor of Arts from Victoria University of Wellington and a graduate certificate in Dispute Resolution (Industry) from Box Hill Institute, Australia. He is a life member of the Australian Privacy Foundation and a member of Veski Connection a leading group of scientists and business leaders committed to supporting the State of Victoria’s science and innovation communities. He is a member of the International Council for Online Dispute Resolution and the International Ombudsman Association. Locally, Brent is an Associate Member of the New Zealand Institute of Arbitrators and Mediators and a member of the Institute of Company Directors and the New Zealand Marketing Association. He is a Founder and Board member of New Zealand based agricultural company Green Meadows Beef Ltd and has been a past chairman of a not-for-profit organisation, Rainbow Youth NZ.

30 October

The New Zealand experience: innovation in handling domain name disputes

10:45 AM 11:05 AM Virignia Room D

Track B

ODR Conference Presentation FINAL- 30 Oct 2019.pdf Download Link

MJ Cartwright

CEO

Matterhorn

MJ Cartwright is the CEO of Court Innovations -- Matterhorn. She has led the strategy and built the team to take the Matterhorn online dispute resolution (ODR) platform from an academic idea in 2014 to a platform in use by over 60 locations in 11 US states in 2019.

Cartwright has applied her engineering and business education, her leadership and relationship-building skills in manufacturing, healthcare, and now dispute resolution. Cartwright participates in several court industry task forces and initiatives, including the IJIS Courts Advisory Committee. She speaks at conferences and workshops nationally and internationally on ODR initiatives. She has an MBA from Eastern Michigan University and a BSEE from the University of Michigan.

Cartwright’s vision is for expanded access to justice via technology. In partnership with court and alternative dispute resolution leaders, the Matterhorn platform enables people to resolve cases "in" and "outside" court.

29 October

Why ODR Technical Standards Matter

04:50 PM 05:25 PM Virginia Room ABC

Track A

Catherine Clarich

Caseflow Management Manager

AZ Administrative Office of the Courts

Cathy Clarich is the Manager of the Court Operations Unit at the Administrative Office of the Courts. She has previously held positions in Court Administration with both the Glendale and Scottsdale Municipal Courts. She also served as a Deputy Director with the Maricopa County Clerk of the Court. Cathy has her Master’s degree from Northern Arizona University and is also a Fellow from the Institute of Court Management.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:25 PM 02:10 PM Virignia Room D

Track B

102519 - Online Dispute Resolution Forum 2019.pdf Download Link

Renee Danser

Associate Director of Research and Strategic Partnerships

Harvard A2J Lab

Drawing on her knowledge of justice system operations and the pressures on the justice system, Ms. Danser joined the Access to Justice Lab at Harvard Law School to incorporate rigorous research into improving access to justice. Ms. Danser believes that for our research to be impactful, we must recognize the strengths and weaknesses of the communities reviewing and incorporating it. Using her court management and non-profit leadership experience, Ms. Danser encourages courts and the justice community to think about their needs and the needs of their users and how to successfully balance those interests.

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

Mike Dennis

Dennis Private International Law Consulting

International Law Adviser

Mike Dennis is a private international law adviser.He served as an ODR advisor to the APEC Economic Committee for the development of the Collaborative Framework and Procedural Rules on Online Dispute Resolution including at policy dialogues in Santiago, Chile in March and Puerto Varas in August of 2019.He was the Project Overseer for the first APEC Workshop on Developing a Collaborative Framework for ODR in Osaka, Japan in November 2018 and an expert adviser at the subsequent ODR workshops in Santiago in March and May of 2019. He was the Executive Director of the Department of State Advisory Committee on Private International Law from 2007 until 2018 and headed U.S. delegations in UNCITRAL to develop the UNCITRAL Arbitration Rules and the Technical Notes on Online Dispute Resolution.He was also a speaker at ODR2012 in Prague and ODR2016 at Pace University.

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

03:50 PM 04:50 PM Virginia Room ABC

Track A

ODR2019 final APEC ODR Collaborative Framework copy.pdf Download Link

Chris Draper

Managing Director

Trokt

Dr. Chris Draper is responsible for setting the direction and strategy for Trokt, a technology company that manages secure, complex collaborations. An expert in the human factors risks associated with integrating innovative technologies, Chris has authored numerous papers and articles on how to ethically integrate innovate technologies into legally sensitive workflows. Chris received his Bachelor of Science degree in mechanical engineering from the University of California at Berkeley and his Doctor of Philosophy degree for his work on economic risk assessment of innovative technology platforms from the University of Glasgow.

29 October

Ethical Technology Risk

03:20 PM 03:50 PM Virginia Room ABC

Track A

Noam Ebner

Professor

Creighton University

Noam Ebner is a professor of negotiation and conflict resolution in the Department of Interdisciplinary Studies, at Creighton University’s Graduate School. Before joining the faculty at Creighton, Noam has had over a dozen years of experience teaching at universities around the world – in Israel, Turkey, Costa Rica and elsewhere.

Originally from New York, Noam lived in Israel for many years, practicing as an attorney, negotiator, and mediator. He has trained mediators for the Israeli court system and played key roles in community mediation programs. He currently resides outside of Jacksonville, Florida.

An early innovator in the realm of online teaching of negotiation and dispute resolution, Noam has taught dozens of courses online, spearheaded curriculum development for an online masters degree program, and designed and taught a Massive Open Online Course (MOOC) on negotiation.

Noam has been involved in Online Dispute Resolution (ODR) for the past fifteen years in practice, teaching and research. He is a fellow of the National Center for Technology and Dispute Resolution and a regular speaker and keynote on issues related to technology’s role in conflict and its resolution. His work on ODR has been published in Negotiation Journal, Conflict Resolution Quarterly and the International Journal on ODR. He authored three chapters of the award-winning book ODR: Theory and Practice (Eleven Publishing, 2012), as well as four chapters on negotiation and technology for The Negotiator’s Desk Reference (DRI Press, 2017). He has also written and presented on the broader effects of technology on society and individuals, how these affect traditional, face-to-face, negotiation and mediation processes, and how the fields of negotiation and dispute resolution are likely to evolve in the future. He is currently exploring the role of lawyers in online courts. All of Noam’s writing is available at http://ssrn.com/author=425153, and he can be contacted at noamebner@creighton.edu.

30 October

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

09:10 AM 09:45 AM Virignia Room D

Track B

ODR.pdf Download Link

29 October

Conflict Resolution and AI

05:00 PM 05:20 PM Virignia Room D

Track B

30 October

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

09:00 AM 09:30 AM Virignia Room ABC

Track A

Paul Embley

CIO

National Center for State Courts

Paul Embley is the CIO and Technology Division Director at the National Center for State Courts. He began his career in Silicon Valley working for the “who’s who” of high tech (along with several of the “who’s no longer”). After 25 years in the for-profit sector, Paul shifted to the public sector work on integrated justice. He has gleaned broad product lifecycle expertise from diverse and challenging projects in US states and territories, Australia, many EU nations, and several emerging democracies including Haiti and Nigeria. He has lead justice-related IT assessments and technology initiatives ranging from child welfare and terrorist watchlist to online dispute resolution. He continues to follow potential disrupters such as blockchain and machine learning/data science looking for ways those disrupters might be used advantageously in courts and with justice partners. He is currently involved in international, national, and localized technology initiatives for criminal and civil justice with a special emphasis on ODR.

28 October

Welcome and Introductions

01:00 PM 01:15 PM

29 October

Seeing ODR Clearly in 2020 - Time for a Vision Check

02:10 PM 02:45 PM Virignia Room D

Track B

Jamie Gillespie

General Manager, On-Line Dispute Resolution

Tyler Technologies

Jamie Gillespie is the general manager for Tyler Technologies’ ODR platform, Modria. She has been working in the court software industry for nearly 20 years and is a certified mediator. She received a BBA in Computer Information Systems from Texas State University.

30 October

Defining Online Dispute Resolution in the Modern Justice System

08:30 AM 09:00 AM Virignia Room ABC

Track A

29 October

Seeing ODR Clearly in 2020 - Time for a Vision Check

02:10 PM 02:45 PM Virignia Room D

Track B

John Greacen

Principal

Greacen Associates

After a distinguished career as a court administrator in the federal and state courts – managing both trial and appellate courts and serving as Director of the New Mexico Administrative Office of the Courts, Mr. Greacen has spent the past eighteen years consulting on many topics for courts in 35 states and 4 foreign countries.

Mr. Greacen received the National Association for Court Management Award of Merit in 1999, the OASIS Distinguished Contributor Award in 2013 and the Ernest J. Friesen Award from the Justice Management Institute in 2017.

Mr. Greacen is Project Consultant to the Self-Represented Litigation Network and Special Projects Advisor to the Institute for the Advancement of the American Legal System.He was consultant to the Pew Charitable Trust for its development of an access to civil justice funding program in 2017.

He previously served as co-chair of the Electronic Court Filing Technical Committee and currently serves as co-chair of the Litigant Portal Technical Committee of the Legal XML Member Section of OASIS – the Organization for the Advancement of Structured Information Standards.

He is best known for his 1995 article on how court staff can distinguish legal information from legal advice.His most recent publication is Eighteen Ways Courts Should Use Technology to Better Serve Their Customers, issued by the Institute for the Advancement of the American Legal System in late 2018.

30 October

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

11:05 AM 11:40 AM Virignia Room D

Track B

Elayne Greenberg

Asst. Dean of Dispute Resolution

St. John’s School of Law

Elayne E. Greenberg is Assistant Dean for Dispute Resolution Programs, Professor of Legal Practice and Director, Hugh L. Carey Center for Dispute Resolution. She has developed programs, lectured and trained internationally about dispute resolution. Professor Greenberg's interdisciplinary scholarship focuses on the integrity of dispute resolution processes and their justice outcomes.

30 October

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

09:10 AM 09:45 AM Virignia Room D

Track B

ODR.pdf Download Link

Jim Harris

Technology Consultant

National Center for State Courts

Jim Harris has been a Technology Consultant for the National Center for State Courts since 2006. Before joining NCSC, Jim worked in public- and private-sector organizations implementing technology solutions for courts and has extensive experience in case management systems, electronic filing, electronic warrants, courtroom technology, enterprise architectures, integrated justice systems and access to justice initiatives. Jim has been an active participant and contributor in development of technology standards, including several justice-related standards developed through the OASIS open standards organization. He also staffs the Joint Technology Committee of COSCA and NACM, assisting with guidance to the courts community on adoption of new technologies. Jim is PMP certified and holds a Bachelor of Science in Computer Science and a Master of Science in Management Information Systems from the University of Central Florida.

29 October

Why ODR Technical Standards Matter

04:50 PM 05:25 PM Virginia Room ABC

Track A

Yoshihisa Hayakawa

Partner at Uryu & Itoga

Professor of Law at Rikkyo University

Yoshihisa Hayakawa serves as a professor of law at Rikkyo University, Tokyo.He also teaches and researches in a number of foreign universities including Columbia University, Cornell University, QM College of University of London and Australian National University.He also serves as a partner at Uryu & Itoga, Tokyo.He serves as a counsel in many cases of transnational litigation and international commercial arbitration as well as serving as an arbitrator in many arbitration cases.He also serves as a representative from Japan for a number of inter-governmental organizations including UNCITRAL, APEC and Hague Conference on PIL.And he serves as President of Japan National Committee of UIA, Japanese Member for Commission on Arbitration and ADR of ICC and Japanese Member of Users Council of SIAC.He serves as Secretary General of Japan International Dispute Resolution Center.

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

03:50 PM 04:50 PM Virginia Room ABC

Track A

Deno Himonas

Justice

Utah Supreme Court

Deno Himonas was appointed to the Utah Supreme Court in 2015. For the decade prior, he served as a trial court judge in a court of general jurisdiction. Justice Himonas is deeply involved in the access-to-justice movement and often can be found speaking about access-to-justice issues around the country. He currently chairs two task forces that are focused on access to justice, one on licensed paralegal practitioners and the other on online dispute resolution, and co-chairs a third, which is reimagining the regulation of the practice of law.

29 October

It's Broken; Fix It: Creating an A2J Ecosystem

08:55 AM 09:35 AM

30 October

Online Collaboration Algorithms for Small Claims

09:30 AM 10:00 AM Virignia Room ABC

Track A

Sara Hourani

Sr. Lecturer in Law

Middlesex University London

Dr Sara Hourani is an Associate Professor (Senior Lecturer) at the School of Law, Middlesex University London. Sara also currently holds Visiting Lectureships at the University of Aix-Marseille (France) and the University of East Anglia (UK). Sara received an LLB degree from Grenoble II University (France), an LLM in International Trade Law and a PhD in Law from the University of Essex (UK). Sara was granted the prestigious UK AHRC PhD scholarship to pursue her doctoral studies and has been the recipient of different grants and awards to carry out her research. Namely, Sara was a John W Kluge Scholar at the Library of Congress in Washington DC which was funded by the AHRC to carry out research in international commercial law. Before joining Middlesex, Sara previously held a Lectureship in Law at the Law Department and CIPPM at Bournemouth University and also taught at the University of Essex.

Sara’s research interests are in the areas of international arbitration and international commercial law. More recently, Sara’s work has been focusing on the use of new technologies in online dispute resolution and arbitration. This work has been presented in various fora such as Yale Law School, the Istanbul International Law Congress, the 7th Journal of Private International Law Conference, the I TAKE Unconference 2018, the ODR Forum 2018 and the Paris Chamber of International Arbitration (CAIP). Sara is currently co-editing a manuscript on access to justice in arbitration, which includes a section on the impact of new technologies on arbitration, to be published by Wolters Kluwer.

30 October

Access to Justice in B2B blockchain-based ODR: Reinforcement of the Parties’ Rights in the Era of Automation?

10:40 AM 11:00 AM Virignia Room ABC

Track A

Amber Ivey

Manager, Civil Legal System Modernization

The Pew Charitable Trusts

Amber Ivey is a manager on the civil legal system modernization team at The Pew Charitable Trusts. In her role, she helps make the nation’s civil legal system more accessible and affordable to the public by working with courts and stakeholders to modernize systems with the most promising technologies and tools. In her previous role, she worked on a team that explored the many ways that states use data, focusing specifically on how data analyses are being used to help make policy and budget decisions to improve programs and services to citizens. Prior to Pew, Amber worked for Maryland StateStat—a performance-measurement and management office created by former Governor Martin O’Malley (D). She also analyzed agency data to improve state government performance at the Governor’s Office of Performance Improvement under Governor Larry Hogan (R).
Before joining the State of Maryland, Amber was a logistics manager for a Fortune 50 company where she used data to drive efficiency, productivity, and profits. She switched from private to the public sector to use her skills in service of government efficiency. She is currently studying for the bar exam and is excited to serve at the intersection of data, technology, public policy, and law.

29 October

ODR Guardrails

09:35 AM 10:15 AM

ODR fundamentals.pdf Download Link

29 October

Welcome

08:30 AM 08:55 AM

Heather Kulp

ADR Coordinator

New Hampshire Judicial Branch

Heather Scheiwe Kulp is the Alternative Dispute Resolution Coordinator for the New Hampshire Judicial Branch and serves on the State's Access to Justice Commission and the American Bar Association’s Dispute Resolution Magazine Editorial Board. She earned her law degree from Northwestern and began her legal career as a Skadden Fellow at Resolution Systems Institute in Chicago, where her major projects included assessing Illinois' family dispute resolution programs, designing foreclosure mediation programs, and drafting small claims mediation models. From 2012-2017, Kulp was a law lecturer and clinical instructor at Harvard Law School in the Negotiation and Mediation Clinical Program. There, her projects included co-designing a Lawyer as Facilitator course, assessing the Felony Settlement Conference process in the New Hampshire Superior Court, and drafting the community college job negotiation resources for the U.S. Department of Education.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

From Idea to Implementation - Final Slides.pdf Download Link

NL

Nicole LaConte

Court Programs Specialist

AZ Administrative Office of the Courts

Nicole LaConte is a Court Programs Specialist with the Administrative Office of Courts at the Arizona Supreme Court. She grew up in Arizona and obtained bachelor’s degrees in Psychology and Spanish before relocating to Guadalajara, Mexico where she obtained a Master’s degree in Interpretation and Translation English/Spanish. She returned to Phoenix in 2004 and worked as a Court Interpreter Supervisor with Maricopa County Superior Court until 2014. Nicole obtained her MBA from the University of Arizona and has been working since 2016 as a member of the eCourts Services Unit where she works on projects such as eFiling, eAccess and Online Dispute Resolution.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:25 PM 02:10 PM Virignia Room D

Track B

102519 - Online Dispute Resolution Forum 2019.pdf Download Link

David Allen Larson

Professor

Mitchell Hamline School of Law

David Allen Larson is a Professor of Law at the Mitchell Hamline School of Law and Senior Fellow at the Dispute Resolution Institute. He has been involved with online dispute resolution (ODR) since 1999, and he is the System Designer helping create an ODR platform for the New York State Unified Court System.David is the John H. Faricy Jr. Chair for Empirical Studies, and he is a Fellow for both the National Center for Technology and Dispute Resolution and the American Bar Foundation. He has 60 legal publications and has made 165 professional presentations in ten different countries.He is Vice-Chair of the ABA Section of Dispute Resolution and is Co-Chair of the Section’s Technology Committee.He also is Co-Chair of the ABA ODR Standards Task Force and was a member of the ABA E-Commerce and ADR Task Force.David worked at the Equal Employment Opportunity Commission Office of General Counsel, Appellate Division in Washington, D.C., and with the Office of Legal Counsel drafting the Regulations and Interpretive Guidance for the Americans with Disabilities Act. He was the founder and Editor-in-Chief of the "Journal of Alternative Dispute Resolution in Employment" (CCH Inc.), an arbitrator for the Omaha Tribe and numerous other civil disputes, and a Hearing Examiner for the Nebraska Equal Opportunity Commission. David has been a tenured professor at four different universities and practiced with a litigation law firm in Minneapolis.His articles are at http://ssrn.com/author=709717 and his profile is at http://mitchellhamline.edu/biographies/person/david-larson/

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

29 October

AI Driven Online Dispute Resolution

05:20 PM 05:40 PM Virignia Room D

Track B

Zbynek Loebl

Lawyer

PRK Partners Law Firm, Czech Republic

Zbynek Loebl is the author of “Designing Online Courts: The Future Of Justice Is Open To All”, to be published by Kluwer Law International in November 2019. Zbynek founded Youstice, a pioneering ODR venture for resolving small value dissatisfactions. He also managed design and development of ADR.eu, the first online only ODR platform for international domain name disputes. Zbynek currently works as Of Counsel for PRK Partners, a regional law firm based in Prague, Czech Republic

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

Nicolas Lozada Pimiento

Professor of Legal Tech & Arbitration Law

Externado University of Colombia

Nicolás Lozada-Pimiento is a techno-enthusiast Colombian lawyer, both professor and partner at Bogota-based firm Rincón Cuéllar & Asociados. He is also an arbitrator at several Colombian and Spanish arbitration centers.

His main fields of interest and practice are LegalTech, Alternative Dispute Resolution, International Economic Law, Trade Defense, and Blockchain. Furthermore, he is also author of several articles on electronic dispute resolution, and a speaker on the topic, including giving a Ted Talk (https://lnkd.in/eQmg8er).

Since attending law school, Nicolás has been concerned with the ineffective nature of the Colombian judicial system and has made it his personal mission to improve legal adjudication in his country with the use of technology. In 2012, Nicolás was appointed Colombia’s delegate to UNCITRAL Group III on Online Dispute Resolution (ODR). This led him to promote legal reform on ODR for secured transactions.

As an academic, he has lectured on, among others, ODR, artificial intelligence, investment arbitratio and legal skills at Externado de Colombia, La Sabana, Javeriana, EAFIT and Santo Tomás Universities. He has also served as team coach, advisor, judge and administrator on several legal competitions, including the Philip C. Jessup Moot Court Competition on International Law.

Formerly, he has held legal positions as a Consultant and Negotiator on trade agreements at the Colombian Ministry of Trade, Advisor on international affairs to the Minister of Justice, Foreign Consultant at the Latin American Arbitration Group of Freshfields Bruckhaus Deringer LLP (Washington DC and Paris offices) and Legal Intern at the World Trade Organization.

Nicolás holds a law degree from Externado University, as well as LL.M. Degrees on Law and the Global Economy from New York University and on International and Comparative Law from the National University of Singapore.

29 October

Colombia and ODR systems, preventing disputes, promoting justice and enforcing the rule of law

05:25 PM 05:45 PM Virginia Room ABC

Track A

Andrea Maia

Partner

Mediar360

Experience of twenty years in the Legal area – with emphasis on Corporate Law – in a variety of industries such as Aviation and Banking.
Currently works in mediation, negotiation and other forms of Amicable Dispute Resolution in operations predominantly in Business Dialogues and development of alternative forms of conflict resolution, focusing on projects in the Commercial and Corporate dispute resolution processes.
Contributor at Kluwer Mediation Blog.

29 October

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

04:05 PM 04:40 PM Virignia Room D

Track B

Stacey Manware

Deputy Director Court Operations

Connecticut Judicial Branch

Stacey B. Manware is the Deputy Director of Centralized Services for the Connecticut Judicial Branch. Attorney Manware is responsible for the oversight of Connecticut’s Magistrate Program, Statewide Records Management, and the Centralized Infractions Bureau which processes all criminal and motor vehicle infractions and payable violations in the State. In collaboration with state and local law enforcement, she developed and implemented electronic citation in Connecticut. Connecticut’s electronic citations program was awarded a Best Practices Award in 2012 by the Association of Transportation Safety Information Professionals. In 2018, in collaboration with the Office of the Chief State’s Attorney, she deployed on-line adjudication of infractions statewide, which was recognized by the Governor’s Highway Safety Association in 2019 with the Peter K. O’Rourke Special Achievement Award. Stacey is member of Connecticut’s Traffic Records Coordinating Committee, a member of the National Association of Court Management and the Association of Transportation Safety Information Professionals. She has presented before State and National boards and at numerous conferences and serves as a subject matter expert for the Transportation Research Board of the National Academies of Science, Engineering and Medicine on a panel to oversee research and development of recommendations for harmonized data collection protocols among U.S. State and Local Courts and Motor Vehicle Administrators. She serves as adjunct faculty at Post University in Waterbury, Connecticut. Attorney Manware holds a BA in political science from Fordham University (Bronx, NY) and a JD from New England Law (Boston, MA).

29 October

On-Line Dispute Resolution in Traffic Courts and the Impact on Highway Safety

02:45 PM 03:05 PM Virignia Room D

Track B

ODRFORUM.pdf Download Link

Dr. Janet Martinez

Director of the Martin Daniel Gould Center for Conflict Resolution

Stanford Law School

Janet Martinez is Director of the Martin Daniel Gould Center for Conflict Resolution and Senior Lecturer in Law at Stanford Law School, where she teaches advanced negotiation, dispute system design and alternative dispute resolution law, practice & policy. Martinez practiced corporate law in San Francisco for ten years before moving to Cambridge, Massachusetts where she did research, writing, and teaching in various aspects of negotiation at Harvard University's graduate schools of business, law, and government, and completed her Ph.D. at MIT.While in Cambridge, she was Senior Associate for the Consensus Building Institute, a nonprofit provider of dispute resolution services in the public and private sectors, both domestic and international. There, she facilitated policy dialogues for the United Nations, World Trade Organization, and Framework Convention on Climate Change. Martinez’ current research and consulting focus on dispute system design (with Lisa Amsler and Stephanie Smith: Dispute System Design, Stanford University Press forthcoming 2019), sustainable groundwater management in California, online dispute resolution, and international comparative dispute resolution. Martinez holds a B.S. in Bacteriology & Public Health from Washington State University, J.D. from Golden Gate University, Masters in Public Administration from Harvard University, and Ph.D. from MIT.

30 October

Operationalizing Ethical Principles in ODR: Moving to Action

03:30 PM 04:15 PM

Stacey Marz

Director of Self-Help & Language Access Services

Alaska Court System

Stacey Marz is the Alaska Court System Director of Self-Help and Language Access Services. She oversees the Family Law Self-Help Center that provides remote facilitated statewide self-help services.She creates content and maintains the court’s self-help websites and plain language forms.Stacey works on access to justice initiatives, including triage, simplification projects and language access.Her work involves many different technology applications including the Legal Navigator portal, ODR, GIS mapping, social network analysis, creation of on-line courses for guardians and interpreters, text reminders for court dates, and apps to track expenses by family guardians and answer debt collection complaints.

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

From Idea to Implementation - Final Slides.pdf Download Link

TM

Tracy McElroy

Director

Pinal County Conciliation Court

Tracy McElroy is the Director of Pinal County Family Services of the Conciliation Court.She has been working for Conciliations Services since 2007 in various capacities and has been the Director since 2015.She has a Master’s degree in Psychology and is currently working on a Ph.D. in Psychology with an emphasis in Integrating Technology and Education.Ms. McElroy also serves on the Board of Directors of the Arizona Chapter of the Association of Family and Conciliation Courts and is the current Vice President.

29 October

ODR in Family Law Cases: An Arizona Perspective

01:25 PM 02:10 PM Virignia Room D

Track B

102519 - Online Dispute Resolution Forum 2019.pdf Download Link

28 October

Welcome and Introductions

01:00 PM 01:15 PM

James Melamed

Resourceful Internet Solutions

Jim Melamed co-founded Mediate.com in 1996 and has served as CEO of Mediate.com ever since. Mediate.com received the American Bar Association's 2010 Institutional Problem Solver Award.
Before Mediate.com, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the Academy of Family Mediators (AFM) from 1987 to 1993. Jim was also the first President and Executive Director of the Oregon Mediation Association (1985-86).
Jim's undergraduate degree is in in psychology from Stanford University and his law degree is from the University of Oregon.
Jim has received the following awards: The Oregon Mediation Association's 2003 Award for Excellence; The Oregon State Bar's 2006 Sidney Lezak Award of Excellence; The Association for Conflict Resolution (ACR) 2007 John Haynes Distinguished Mediator Award; The 2012 Academy of Professional Family Mediators (APFM) "Getting To Yes" Award; and The APFM's first APFM Outstanding Mediator Award (2018).

30 October

The Future of Mediation

08:30 AM 08:50 AM Virignia Room D

Track B

ODR2019FutureOfMediation.pdf Download Link

29 October

Is Bias in Court Outcomes Inevitable? Empirical insights from online courts

11:10 AM 11:45 AM

30 October

Can the Schelling Point Provide Fairness in Decentralized, Blockchain-Based ODR?

11:00 AM 11:20 AM Virignia Room ABC

Track A

Metzger_ODR Forum Schelling Presentation.pdf Download Link

Qudsiya Naqui

Officer, Civil Legal System Modernization

The Pew Charitable Trusts

Qudsiya Naqui joined the Pew Charitable Trusts in March 2019 as an Officer in Pew’s newly-created Civil Legal System Modernization Project, where she supports the design and execution of research and technical assistance initiatives aimed at improving the experiences of unrepresented litigants in the civil legal system through leveraging new technologies and other innovations. Prior to joining Pew, Qudsiya served as a Senior Program Manager at Equal Justice Works, where she designed and implemented programs that launched the careers of lawyers and law students committed to public service. Qudsiya began her career as an immigration attorney and delivered training and technical assistance to non-governmental organizations that provide legal services to unaccompanied immigrant children in federal custody as a Program Associate at the Vera Institute of Justice in New York City. Qudsiya earned her B.A. in Political Science and Human Rights from Barnard College and a J.D. from Temple University Beasley School of Law.

28 October

Outcome Evaluations in ODR Courts

04:10 PM 05:05 PM

Meghan O'Neil

University of Michigan Law School, Empirical Legal Studies Center

Meghan M. O'Neil is the Research Scholar at the Empirical Legal Studies Center at the University of Michigan Law School and a Postdoctoral Research Investigator with the Institute for Social Research where she is co-investigator on Community Corrections Fines and Fees, sponsored by Arnold Ventures. Dr. O'Neil holds a PhD in Sociology from the State University of New York, Albany where she taught Statistics and Families, an MA in Quantitative Methods from Columbia University where she interned with the Manhattan District Attorney's Office, and a BS in Sociology from Southern Connecticut State University, where she interned with the Police Department.
Dr. O’Neil studies how our most vulnerable citizens interact with the judicial system to understand how excessive court-mandated costs can spur deleterious consequences such as homelessness, bankruptcy, criminal activity and victimization. Her work uncovers the role court-ordered fines, fees, and costs play in perpetuating poverty and sustaining gender and racial disparities in American families. She became interested in the justice system when she visited her brother in prison as a child and later observed the revolving prison door operate in real time. Dr. O'Neil's team won the INNOVATE award in 2018 for creating an intervention with ODR that helps clients at treatment centers vacate warrants without having to leave treatment and she is partnering with Matterhorn, courts and non-profits to expand ODR to reach more high needs clients.

29 October

Targeting Poverty in the Courts: Improving the Measurement of Ability to Pay

03:25 PM 03:45 PM Virignia Room D

Track B

Mireze Philippe

ArbitralWomen Co-Founder

ICC International Court of Arbitration

Mirèze Philippe is a French lawyer of French and Lebanese origin. She holds a post-graduate degree in Business law (DEA Droit des Affaires, Paris I) and a master in Business Administration.
After having administered several hundreds of procedures including scrutinizing awards within one of the arbitration teams of the ICC Court’s Secretariat, Mirèze was nominated Special Counsel. Alongside IT engineers she helped develop the NetCase platform in 2000, to conduct arbitration procedures in a secure online environment. She has since then specialized in online dispute resolution. She was in charge of several projects including arbitration training programmes. She is currently mainly in charge of coordinating internal practices, overseeing a legal training programme and is in charge of the internship programme.
She taught arbitration and teaches online dispute resolution.
Mirèze speaks and writes on arbitration and online dispute resolution (ODR). She also speaks and writes on unconscious bias and diversity (articles available on www.arbitralwomen.org).
She is co-founder of ArbitralWomen and Board member (www.arbitralwomen.org), member of the Steering Committee of the Equal Representation in Arbitration Pledge (www.arbitrationpledge.com), member of the Board of Advisors of Arbitrator Intelligence (http://www.arbitratorintelligence.org), member of the Advisory Board of Association Arbitri (http://associationarbitri.com), member of the Council of the ABA Section of Dispute Resolution, member of the Editorial Board of International Journal of Online Dispute Resolution, Fellow of the National Centre for Technology and Dispute Resolution (“NCTDR”) (http://odr.info/).
Mirèze has received the CPR 2018 Diversity Award for outstanding contributions to diversity in ADR.

30 October

What does it take to bring justice online?

10:25 AM 10:45 AM Virignia Room D

Track B

Mirèze Philippe_What does it take to bring Justice Online_Williamsburg 30 Oct 2019.pdf Download Link

Orna Rabinovich-Einy

Professor of Law

University of Haifa

Orna Rabinovich-Einy is an associate professor at the Faculty of Law at the University of Haifa. Her areas of expertise are online dispute resolution (ODR), alternative dispute resolution (ADR), and civil procedure, with research focusing on the impact of technology on dispute resolution, the relationship between formal and informal justice systems, and dispute resolution system design. She has published widely in these areas, and recently has co-authored a book with Professor Ethan Katsh entitled "Digital Justice: Technology and the Internet of Disputes," published by Oxford University Press. Rabinovich-Einy is a fellow of the Haifa Forum of Law and Society, the Haifa Center for Law and Technology, and the Center for Information Technology and Dispute Resolution at UMass, Amherst. Rabinovich-Einy holds a doctorate in Law (J.S.D.) degree from Columbia University. She was admitted to the Bar in Israel (1998) and in New York (2001), and was certified as a mediator in New York by the Safe Horizon Mediation Center (2003).

29 October

Is Bias in Court Outcomes Inevitable? Empirical insights from online courts

11:10 AM 11:45 AM

Daniel Rainey

Fellow

Holistic Solutions, Inc.

Daniel is a principal in Holistic Solutions, Inc. (HSI ), and an adjunct faculty member in graduate dispute resolution programs and law schools in the U.S.
He is currently a Fellow of the National Center for Technology and Dispute Resolution, a member of the Board of Directors for the InternetBar.Org, a member of the Board of Directors and Treasurer for the Northern Virginia Mediation Service, and a founding member and founding Board Member of the International Council for Online Dispute Resolution (ICODR).
He is a member of the editorial board for Conflict Resolution Quarterly, and he is one of the Editors-in-Chief of the International Journal of Online Dispute Resolution. He has written more than 40 book chapters and articles about ODR and ADR.
He is a member of the Supreme Court of Virginia’s Access to Justice Commission, Self-Represented Litigants Committee, and he has been the co-chair of the International Mediation Institute Task Force on E-Mediator Competencies. As a member of the Ethics Committee of the Association for Conflict Resolution, he led a review of the ACR/ABA/AAA Model Rules for Mediators, and he participated as a member of the National Center for State Courts ODR Standards Working Group. He is currently a member of the ABA ODR Task Force.

29 October

The Invisibles: Access to Justice and Digital Identity for Refugees

04:40 PM 05:00 PM Virignia Room D

Track B

Anjanette (Angie) Raymond

Indiana University

Anjanette (Angie) Raymond is the Director of the Program onData Management and Information Governance at the Ostrom Workshop, is an Associate Professor in the Department of Business Law and Ethics, at the Kelley School of Business, Indiana University, and an Adjunct Associate Professor of Law at Maurer Law School (Indiana). She is currently a Visiting Fellow in International Commercial Law at the Centre for Commercial Law Studies, Queen Mary, University of London as well as a Professor in the International Business Law Program at the University of Navarra, Spain. Angie has written widely in international commercial law, international commercial arbitration, online dispute resolution and international secured transactions in such publications as the Harvard Negotiation Law Review, Cardozo Journal of Conflict Resolution, Journal of Dispute Resolution, Wisconsin Law Review, Northwestern Journal of Technology and Intellectual Property, and the American Review of International Arbitration. Angie is a PhD students (ABD) at the University of London with a working title: Managing Bias, Partiality, and Dependence in Online Justice Environments.Angie is currently one of the US National Consultant delegates to UNCITRAL reporting on the Electronic Commerce related issues and has previously attended the United Nations Commission on International Trade Law Online Dispute Resolution Working Group, Non-Governmental Organization (Institute of International Commercial Law (IICL))) and was the former research assistant to the US delegate to UNCITRAL and the Reporter for the revision of the sales and leases articles of the Uniform Commercial Code.

29 October

Ethical Technology Risk

03:20 PM 03:50 PM Virginia Room ABC

Track A

29 October

ODR as a Public Service: The Access to Justice Driven Canadian Experience

11:45 AM 12:20 PM

Marco Rodrigues

Professor of Civil Procedure

Rio de Janeiro University

Tenured Professor of Civil Procedure (Rio de Janeiro University) in undergraduate, Master and PhD courses. Guest Professor, Rio de Janeiro Court of Appeals Course for Judges. PhD (Rio de Janeiro State University). LL.M. (Rio de Janeiro University). Postdoctoral Fellowship (Coimbra/Portugal). Member of International Association of Procedural Law, of Brazilian Institute of Civil Procedure (IBDP), of Ibero-American Civil Procedure Institute of Civil Procedure (IIDP) and of Portuguese Institute of Procedural Law.
Also work as a State Attorney at the Rio de Janeiro State Attorney´s Office, where is the Presidente of the Studies Forum of Law and Technology. Partner of F Torres Lawyers (Kennedy´s Brazil). Author of many books and papers in civil procedure and dispute resolution.

30 October

Access to justice and the role of ODR inside and outside Brazilian Courts

09:45 AM 10:05 AM Virignia Room D

Track B

Graham Ross

MD

ODR Training Ltd

* UK lawyer/mediator

* Trainer in ODR since 2007 (www.odrtraining.com)

* Founder of first ODR service in the UK in 2001

* Fellow of the National Center of Technology and Dispute Resolution (NCTDR) at the University of Massachusetts.

* Member of the International Council for Online Dispute Resolution

* Member of the ODR Advisory Group appointed by the Civil Justice Council (CJC) to advise the UK's Ministry of Justice on the role of ODR in the civil justice system and which was instrumental in the decision to launch the current online court ( civil money claim project)

* Responsible for the first court case in England settled by algorithm . See thisnews articleand , for more details, an article Graham wrote for the Internet Newsletter for Lawyers.
*Member of the Civil Justice Council's 6 person ADR Working Group tasked to advise on how to increase use of Alternative Dispute Resolution, and in particular mediation (see Final Report here). Graham’s blog listing the ODR references in that Reportcan be read here.

* Expert advisor to The All Party Parliamentary Group on Alternative Dispute Resolution.

* Advisor on ODR to the Committee of Legal Affairs and Human Rights of the Council of Europe on the impact of ODR on access to justice and human rights. The Committee produced a draft Resolution, since adopted by the Council, which calls on all 47 member States to promote the development and use of Online Dispute Resolution.

* Former Head of the European Advisory Board of Modria Inc , a spin out at the time from the ODR Departments of eBay and PayPal

* Conducted ODR trials for PayPal, the UK Small Claims Court, the Law Council of Australia and other organisations.

* Member of the Working Party of the European Committee on Standardisation (CEN) which developed a Workshop Agreement on standards for Online Dispute Resolution

* Member of the EU funded EMCOD project led by the University of Tilburg and which has developed an online tool for the measurement of justice through ODR.

* Co-author of the European chapter in “Online Dispute Resolution: Theory and Practice” and which was published in 2010 (Eleven Publishing - ISB
9490947253)
* Graham speaks regularly at international conferences on the impact of the law on the Internet and e-commerce and on technology in the judiciary and Alternative Dispute Resolution.

* Regular presenter at conferences on ODR since 2002

* Hosted the 5th International Forum on ODR in 2007 at the University of Liverpool.

* Chaired the workshop on ODR at the Internet Governance Forum in Azerbaijan.

* In 2012 Graham was invited by the European Commission to attend an expert group round table in Brussels on introducing a new European Law on Alternative Dispute Resolution and ODR for Business to Business disputes across Europe.

* Advisor on ODR to court services in the UK , Canada, Bulgaria and Lithuania

30 October

e-Court Initiatives in the UK and Lithuania - Lessons to be Learnt

11:20 AM 11:40 AM Virignia Room ABC

Track A

williamsburg oct 2019 FINAL AS SUBMITTED.pdf Download Link

28 October

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

03:10 PM 04:10 PM

From Idea to Implementation - Final Slides.pdf Download Link

Colin Rule

Vice President, Online Dispute Resolution

Tyler Technologies

Colin Rule is Vice President of Online Dispute Resolution for Tyler Technologies. In 2011 Colin co-founded Modria.com, an ODR provider based in Silicon Valley, which was acquired by Tyler Technologies in May 2017. From 2003 to 2011 he was Director of Online Dispute Resolution for eBay and PayPal. Colin is the author of Online Dispute Resolution for Business and The New Handshake: ODR and the Future of Consumer Protection. He serves on the boards of the Consensus Building Institute and the PeaceTech Lab at the United States Institute of Peace. He is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Fellow at theGould Center for Conflict Resolution at Stanford Law School. Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, DC, the Consensus Building Institute in Cambridge, MA, and Mediate.com in Eugene, OR.

29 October

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

01:25 PM 02:00 PM Virginia Room ABC

Track A

Alex Sanchez

Manager & Mediator

Franklin County (Ohio) Municipal Court

Alex is a graduate of the Ohio State University Moritz College of Law and received his undergraduate degree from Loyola Marymount University. Prior to joining the municipal court, Alex worked with the State of Ohio, The Ohio State University, and nonprofit organizations across the country. In his spare time, Alex serves as an officer for a nonprofit private foundation that awards more than a quarter-million dollars annually through a student STEM competition. In addition to overseeing the Small Claims Division and Dispute Resolution Department for the Franklin County Municipal Court, Alex mediates all civil case types.

28 October

Court ODR Across Civil Case Types: Franklin County Municipal Court Benchmarks and Metrics

01:55 PM 02:15 PM

Amy J. Schmitz

Professor of Law

University of Missouri School of Law

Professor Amy J. Schmitz joined the University of Missouri School of Law as the Elwood L. Thomas Missouri Endowed Professor of Law in 2016. Previously she was a Professor at the University of Colorado School of Law for over 16 years. Prior to teaching, Professor Schmitz practiced law with large law firms in Seattle and Minneapolis, and served as a law clerk for the U. S. Court of Appeals for the 8^th Circuit.
Professor Schmitz teaches courses in Contracts, Lawyering, Online Dispute Resolution, Major Research Projects, Secured Transactions, Arbitration, International Arbitration, and Consumer Law. Recent speaking engagements include events at the American Bar Association, ODR Forums in New Zealand, Paris and the U.S., Universities in Munich and Augsburg, Germany, Cyberjustice Lab in Montreal, Consumer Financial Protection Bureau in Washington, D.C.; University of Leicester in England; University of Ghent in Belgium; Stanford Law School; International Chamber of Commerce; and many other universities and conferences throughout the world. She serves on the Association of American Law Schools Executive Committee on Commercial and Consumer Law, is a Fellow of the National Center for Technology and Dispute Resolution, is Co-Chair of the ABA Technology and Dispute Resolution Committee and ODR Task Force, and was an External Scientific Fellow of the Max Planck Institute Luxembourg. She also has taught in France, South Africa, and Oxford, England, and has been an expert and liaison for the United Nations working group seeking to create a global online dispute resolution mechanism (UNCITRAL WG III). Professor Schmitz has published over 50 articles in law journals and books, and a book, The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, with Colin Rule.

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

Ayelet Sela

Faculty of Law

Bar Ilan University

Ayelet Sela is a lecturer (assistant professor) at the faculty of law, and a member of the BIU LawData Lab and the BIU Data-Science Institute. Dr. Sela’s scholarship and teaching revolve around law and technology, dispute system design, courts, and empirical legal studies. Her recent work focuses on choice architecture, procedural design and access to justice in courts, online courts and online legal services. She also works on the application of machine learning methods to legal data for analytical purposes and in order to develop decision-support tools and governance mechanisms. Dr. Sela is the recipient of multiple research grants and academic awards, and her work has been published in leading journals. She holds a JSD and JSM from Stanford Law School, where she was also a fellow in the Gould Negotiation and Dispute Resolution Center and the Codex Center for Legal Informatics. She earned an LL.B and “Amirim” Honors Program diploma from the Hebrew University in Jerusalem, and clerked for the Honorable Justice Eliezer Rivlin in the Israeli Supreme Court.

29 October

From user-friendliness to decision-support: evaluating the effect of digital choice architecture on access to justice in online courts

02:20 PM 02:40 PM Virginia Room ABC

Track A

Jennifer Shack

Director of Research

Resolution Systems Institute

Jennifer Shack has been Director of Research at Resolution Systems Institute since 2000. In this role, she conducts complex evaluations of court-based mediation programs and researches the effectiveness of mediation in court settings.As part of RSI’s efforts to help courts to monitor the functioning of their mediation programs, she has designed data collection systems that are in use around Illinois, as well as in other states. This includes the cloud-based case management and monitoring system used by the Attorney General-funded foreclosure mediation programs and an evaluation system for Minnesota’s Bureau of Mediation Services.
Program evaluation is Ms. Shack’s passion. During her time at RSI, she has evaluated and compared the performance of eight foreclosure mediation programs in Illinois, conducted comprehensive evaluations of Child Protection Mediation programs and studied numerous others, both federal and state. More broadly, Ms. Shack has led a committee to develop model evaluation forms for civil case mediation programs and sits on the American Bar Association Section of Dispute Resolution Research Advisory Task Force.

29 October

Assessing the essentials of participant experience in court ODR systems

02:00 PM 02:20 PM Virginia Room ABC

Track A

Measuring Participant Experience in ODR.pdf Download Link

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

03:50 PM 04:50 PM Virginia Room ABC

Track A

28 October

Resolving Disputes Online

02:15 PM 02:50 PM

2019.10.24 - Online Dispute Resolution in the State Courts of Singapore (revised draft).pdf Download Link

Sharon Sturges

Director, Office of Dispute Resolution

Colorado Judicial Branch

Sharon Sturges, J.D., M.P.A.,is the Director, Colorado Office of Dispute Resolution, Court Services Division, State Court Administrator’s Office.Prior to joining the State Court Administrator’s Office in 2015, Sharon engaged in private practice for over fifteen years litigating and mediating domestic relations matters.She has split her career between the law and non-profit management. While living in Alaska early in her career, Sharon served as the executive director for a community mediation center in Anchorage, where she focused on restorative justice practices and community mediation.In 2014, Ms. Sturges completed her master’s degree in public administration from the University of Colorado, Denver.Ms. Sturges is interested in increasing access to justice for self-represented litigants through better use of technology.For more information contact her at sharon.sturges@judicial.state.co.us 720-625-5955.

28 October

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

05:05 PM 05:40 PM

Handout- MAKING PROJECT DECISIONS VISIBLE-oct2019.pdf Download Link

visual decision support- ODR-with SharonSturges-Susanne Vandermeer.pdf Download Link

Richard Susskind

President

Society for Computers and Law

Professor Richard Susskind OBE is an author, speaker, and independent adviser to major professional firms and to national governments. His main area of expertise is the future of professional service and, in particular, the way in which the IT and the Internet are changing the work of lawyers. He has worked on legal technology for over 30 years. He lectures internationally, has written many books, and advised on numerous government inquiries.
Richard lectures internationally and has been invited to speak in over 40 countries and has addressed audiences (in person and electronically), numbering more than 250,000. He has written and edited numerous books, including Expert Systems in Law (OUP, 1987), The Future of Law (OUP, 1996), Transforming the Law (OUP, 2000), The Susskind Interviews: Legal Experts in Changing Times (Sweet & Maxwell, 2005), The End of Lawyers? Rethinking the Nature of Legal Services (OUP, 2008), Tomorrow’s Lawyers (2013), and has written around 150 columns for The Times. His work has been translated into 10 languages.

30 October

Online Courts and the Future of Justice

12:40 PM 01:10 PM

Ernest Thiessen

President & Founder

iCan Systems Inc.

Ernest Thiessen is an Environmental Engineering Systems Analyst with a PhD from Cornell University. Ernest is Founder, President & CEO of iCan Systems Inc. located in Vancouver, British Columbia and the inventor of the Smartsettle collaborative eNegotiation System

30 October

Online Collaboration Algorithms for Small Claims

09:30 AM 10:00 AM Virignia Room ABC

Track A

Anne Thompson

Principal Consultant

Thompson | Finn

Anne Thompson is a consultant providing services including user experience strategy, customer research and journey mapping. She helps clients quickly assess and validate opportunities and proposed solutions by aligning user and business goals.
Anne began her career in the legal sector with Thomson Reuters. She has over 17 years product management experience, working with legal professionals in law firm, corporate, and court environments designing and developing software solutions to meet their unique needs.
Since leaving Thomson Reuters, she is focusing on using her expertise to contribute to the goals and objectives of the justice community in providing greater access to justice through usable and accessible technology. A recent project involved collaborating with Resolve Disputes Online to provide guidance to its development team in user-centered design methods.
Anne is currently serving as Vice Chair of the IJIS Courts Advisory Committee, together with leading an interdisciplinary task force for the IJIS Technology and Architecture Committee. The Committee is evaluating the protective order use case to determine whether blockchain technologies can enable more efficient and secure information sharing between justice partners and provide better outcomes for participants.

30 October

Design approaches for optimal ODR solutions

08:50 AM 09:10 AM Virignia Room D

Track B

ODR2019_DesignApproaches_FIN.pdf Download Link

Susanne van de Meer

Self-Represented Litigant Coordinator

Colorado Judicial Branch

Susanne van der Meer works within Colorado Judicial as a self-represented litigant coordinator in the small rural community of Trinidad, near the border with New Mexico. Her passion is to support greater Access to Justice through visual communication.
Prior to moving to Denver, Colorado in 2005, she worked for twelve years as an attorney and legal counsel in the Netherlands. She developed a broad expertise in visual communication through her independent work as a trainer in visual explaining and visual decision-making skills for lawyers, legal information designer, author, and creative thinking consultant. She teaches visual thinking skills as part of a Design Thinking program at the University of Denver, Colorado.

28 October

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

05:05 PM 05:40 PM

Emma van Gelder

PhD Candidate

Erasmus University Rotterdam (NL) and the University of Oxford (UK)

Emma van Gelder is a PhD student at the Erasmus University in Rotterdam and a visiting PhD student at the University of Oxford, her topic is ‘online dispute resolution for consumers in the European Union against the background of access to justice’.

29 October

The European Union approach to Consumer ODR: case-studies from the Netherlands and the United Kingdom

02:40 PM 03:00 PM Virginia Room ABC

Track A

30 October

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

09:00 AM 09:30 AM Virignia Room ABC

Track A

Nicolas Vermeys

Professor

Cyberjustice Laboratory, Université de Montréal

Nicolas Vermeys is a professor at the Université de Montréal’s Faculté de droit, a researcher at the Centre de recherche en droit public (CRDP), the associate director of the Cyberjustice Laboratory, and a visiting professor at the College of William & Mary’s Law School. Mr. Vermeys is a member of the Quebec Bar, as well as certified information system security professional (CISSP). He is the author of numerous publications relating to the impact of technology on the law, most notably as it pertains to cyberjustice, information security and artificial intelligence.

29 October

ODR as a Public Service: The Access to Justice Driven Canadian Experience

11:45 AM 12:20 PM

29 October

Smart Legal Contracts-shifting conflict and prevention resolution

03:45 PM 04:05 PM Virignia Room D

Track B

PPT Presentación AEVilalta WILLIAMSBURG.pdf Download Link

29 October

ODR Guardrails

09:35 AM 10:15 AM

30 October

Ethics and Efficiency in ODR Design

01:10 PM 02:10 PM

Nancy Welsh

Professor of Law, Director Dispute Resolution Program

Texas A&M University School of Law

Nancy A. Welsh is Professor of Law and Director of the Dispute Resolution Program at Texas A&M University School of Law.Before joining Texas A&M Law in September 2017, she was Professor of Law and William Trickett Faculty Scholar at Penn State University, Dickinson School of Law.In 2016-2017, she was Chair of the American Bar Association Section of Dispute Resolution.

Professor Welsh is a leading scholar and teacher of dispute resolution and procedural law. She examines negotiation, mediation, arbitration, judicial settlement, and dispute resolution in U.S. and international contexts, focusing on self-determination, procedural justice, due process, and institutionalization dynamics.Professor Welsh presents nationally and internationally and has written more than 60 articles and chapters that have appeared in law reviews, professional publications and books.Her article, The Thinning Vision of Self-Determination in Court-Annexed Mediation: The Inevitable Price of Institutionalization?, has been recognized as one of the three most-cited articles from the first ten years of the existence of the Harvard Negotiation Law Review.In 2018, the Texas Bar Foundation selected her article, Do You Believe in Magic?: Self-Determination and Procedural Justice Meet Inequality in Court-Connected Mediation, for its Outstanding Law Journal Article Award.Professor Welsh is co-author of the fourth, fifth and sixth editions of Dispute Resolution and Lawyers. In 2006, she conducted research in the Netherlands as a Fulbright Scholar and taught at Tilburg University.In 2016, she was named a Visiting Scholar of the Program on Negotiation at Harvard Law School and a Visiting Fellow of the Institute for Advanced Study at Indiana University-Bloomington.She was the Boden Visiting Professor at Marquette University Law School in Spring 2019.
Before joining the legal academy, Professor Welsh was the executive director of Mediation Center in Minnesota and practiced law with Leonard, Street and Deinard.In 1997, she was named a Leading Minnesota Attorney.In 2011, she received the Pennsylvania Council of Mediators’ Most Valuable Peacemaker Award.She has advised state legislatures, federal and state agencies, and courts regarding the institutionalization of dispute resolution, conducted empirical research, convened roundtables and symposia on various dispute resolution topics, and served as a mediator, facilitator and arbitrator.She has taught Civil Procedure, Federal Courts, Negotiation, Mediation, ADR Survey, and Dispute Resolution Seminar.She received the Teaching Excellence Award from Penn State’s Dickinson School of Law in 2010.She earned her B.A. magna cum laude from Allegheny College and her J.D. from Harvard Law School.

29 October

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

01:25 PM 02:00 PM Virginia Room ABC

Track A

Rhys West

Chief Executive

Fairway Resolution

Rhys West is the Chief Executive of FairWay Resolution, New Zealand’s largest specialist conflict management and dispute resolution organisation. He has a strong commercial and business background developed across a range of sectors including building and construction, property, energy and professional services.
After joining FairWay in 2015 Rhys led the business through a significant transition phase, including a change from government to private ownership.
Rhys is committed to FairWay’s core purpose of leading the prevention and resolution of disputes. Together with FairWay’s Board and Senior Management Team, Rhys guides the organisation to deliver on its strategic priorities while ensuring customers remain at the centre of their thinking within both traditional and emerging market segments.
With a team of over 200 employees and contractors across New Zealand, FairWay handles a large quantity of disputes and enquiries from most market sectors each year. Rhys is passionate about ensuring businesses and consumers have access to effective, efficient and appropriately price dispute resolution services. FairWay recognises the role of ODR in providing this, and is deploying solutions in Family and Building / Construction environments, with plans to further enhance the sector through ODR both in and outside New Zealand.

29 October

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

03:50 PM 04:50 PM Virginia Room ABC

Track A

Rhys West presentation APEC ODR Collaborative framework.pdf Download Link

Leah Wing

Co-director

National Center for Technology and Dispute Resolution

Leah Wing, Ed.D., Co-director, National Center for Technology and Dispute Resolution; Senior Lecturer II, Legal Studies Program, Dept. of Political Science, U. of Massachusetts Amherst (USA). Founding board member of the International Council for Online Dispute Resolution, Leah has taught dispute resolution since 1993 and served as a researcher on early experiments in ODR. She heads the Ethical Principles for Online Dispute Resolution initiative of NCTDR and the ODR Standards Committee of ICODR. Leah’s present research is on ethical principles for ODR, crowdsourcing and spatial justice, technological responses to disaster and has served as a researcher on three National Science Foundation funded ODR projects. Leah serves on the ABA ODR Standards Development Committee and the ABA Committee on Technology and Dispute Resolution. Leah serves on the editorial boards of the International Journal of Online Dispute Resolution and Conflict Resolution Quarterly, held two terms on the Association of Conflict Resolution Board of Directors, and serves on the advisory board for ODREurope. Leah’s recent publications include: Wing, L. “Artificial Intelligence and Online Dispute Resolution Systems Design: Lack of/Access to Justice Magnified.” International Journal of Online Dispute Resolution, Vol. 4, No. 2, 2017, 16-20; Wing, L. “Ethical Principles for Online Dispute Resolution: A GPS Device for the Field.” International Journal of Online Dispute Resolution, Vol. 3, No. 1, 2016, 12-29; and Wing, L. “Social Impact and Technology: Issues of Access, Inequality and Disputing in the Collaborative Economy.” International Journal of Online Dispute Resolution, Vol. 1, No. 2, 2014, 150-160.

2019 International ODR Forum

Schedule

Registration and Conference Information

Welcome and Introductions

Highlights of a Successful ODR Implementation

Court ODR Across Civil Case Types: Franklin County Municipal Court Benchmarks and Metrics

Resolving Disputes Online

Break

From Idea to Implementation – RFIs, RFPs, and Working with ODR Solution Providers

Outcome Evaluations in ODR Courts

Road trip! Impactful structured and visual decision-making for courts planning for online dispute resolution programs

Registration and Conference Information

Welcome

It's Broken; Fix It: Creating an A2J Ecosystem

ODR Guardrails

Exhibit Show

Break

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

Is Bias in Court Outcomes Inevitable? Empirical insights from online courts

ODR as a Public Service: The Access to Justice Driven Canadian Experience

Lunch

Track A

Track B

Expanding Access to Justice with ODR: Best Practices and Standards from the ADR Field

ODR in Family Law Cases: An Arizona Perspective

Assessing the essentials of participant experience in court ODR systems

Seeing ODR Clearly in 2020 - Time for a Vision Check

From user-friendliness to decision-support: evaluating the effect of digital choice architecture on access to justice in online courts

The European Union approach to Consumer ODR: case-studies from the Netherlands and the United Kingdom

On-Line Dispute Resolution in Traffic Courts and the Impact on Highway Safety

Break

Break

Ethical Technology Risk

Targeting Poverty in the Courts: Improving the Measurement of Ability to Pay

Smart Legal Contracts-shifting conflict and prevention resolution

Why the APEC ODR Collaborative Framework Is A Potential Game Changer For Small Businesses (Review Of The Framework, Procedural Rules And How Providers Can Address Challenges)

The Brazilian consumer disputes boom and first steps in ODR/Legal analytics, conflict mapping and online dispute prevention

The Invisibles: Access to Justice and Digital Identity for Refugees

Why ODR Technical Standards Matter

Conflict Resolution and AI

AI Driven Online Dispute Resolution

Colombia and ODR systems, preventing disputes, promoting justice and enforcing the rule of law

Reception at National Center for State Courts (NCSC) Headquarters

Conference Information

Track A

Track B

Defining Online Dispute Resolution in the Modern Justice System

The Future of Mediation

Exhibit Show

Design approaches for optimal ODR solutions

ODR Grows Up: An Introduction to Intelligent Dispute Resolution

Where have all the lawyers gone? Lawyers and the legal profession in Court ODR

Online Collaboration Algorithms for Small Claims

Access to justice and the role of ODR inside and outside Brazilian Courts

Break

Break

Measuring Return on Investment with ODR

What does it take to bring justice online?

Access to Justice in B2B blockchain-based ODR: Reinforcement of the Parties’ Rights in the Era of Automation?

The New Zealand experience: innovation in handling domain name disputes

Can the Schelling Point Provide Fairness in Decentralized, Blockchain-Based ODR?

Supporting Self-Represented Litigants and Access to Justice: How Does ODR Fit In?

e-Court Initiatives in the UK and Lithuania - Lessons to be Learnt

Lunch

Online Courts and the Future of Justice

Ethics and Efficiency in ODR Design

Break

Measuring the Societal Effects of Using Online Dispute Resolution in State and Municipal Courts

Operationalizing Ethical Principles in ODR: Moving to Action

Closing

Head to Colonial Williamsburg

Sponsors

Exhibitors

Presentations

Speakers

Maria Acevedo

29 October

The genesis of ODR platforms and the rise of ODRAI/Using artificial intelligence to enhance ODR: Highlights from a global inventory

Michelle Acosta

28 October